Resolve Cases Faster

  • Lightning Console:

    Nadcoms’ certified consultants will configure your Lightning Console to your exact requirements. This will give your service agents all the tools they need to see knowledge articles, customer profiles, interaction history and

  • Case Assignment:

    Save time and get to a resolution faster. narcism can configure Case Assignment Rules to automatically assign cases to an individual or a queue.for the larger contact centres, Nadcoms’ unique skill-set assignment can assign a lead based on an agents individual knowledge.

  • Escalation:

    The best chance you have to save a customer relationship once a case has been escalated is a prompt and effective resolution. Customised escalation processes can be the difference between a disgruntled ex-customer and a happy customer.

Provide smarter self-service.

  • Knowledge:

    A knowledge base is a powerful way to allow customers to help themselves or your reps to quickly and effectively access articles, FAQs and more.

  • Communities:

    Use Customer Communities to increase opportunities for customer engagement. Allow customers to share information with other customers and help customers find answers they need at anytime.

  • LiveMessage:

    LiveMessages bring conversational service to your customers, right where they need it. On their mobile. From directly within the Lightning Console, you can SMS message your customers and track conversations directly against their open case.

Find trends quicker

  • Reports:

    Use Salesforce’s drag and drop reporting functionality to see realtime service statistics and analyse trends.

  • Dashboards:

    See all of your important data at a glance with Salesforce’s native dashboards.

Both large and small companies across all industries using Sales Cloud show:

57%

Increase in lead volume.

22%

Boost in win rate.

34%

Rise in sales revenues.

Start Your Journey!

Get in touch with our certified professionals today.